Get in Touch with Pikify

All service providers on Pikify undergo a thorough verification process that includes ID verification, background checks, and skill assessment. Verified providers display a blue checkmark badge on their profile. You can also read reviews from previous clients to make informed decisions.

If you encounter any issues with a service provider, please contact our support team immediately at support@pikify.co.ke or call +254 712 222260. We have a dedicated dispute resolution team that will investigate the matter and work towards a fair resolution. For your safety and protection, we recommend using our secure payment system and keeping communication within the Pikify platform.

To become a service provider, visit our provider sign-up page and complete the registration form. You'll need to provide your personal details, service categories, proof of skills/qualifications, and undergo our verification process. Once approved, you can create your service profile, set your rates, and start receiving booking requests from clients across Kenya.

For customers, finding and contacting service providers on Pikify is completely free. Service providers pay a small commission fee on completed jobs, which helps us maintain and improve our platform, verification systems, and customer support. We never charge hidden fees, and all pricing is transparent.

We strive to respond to all inquiries within 24 hours during business days. For urgent matters, please use our phone support or emergency line. Responses via email may take slightly longer during weekends and public holidays. You can also check our FAQ section for instant answers to common questions.